Review Standards

Reviews You Can Actually Rely On

Ratings only help if they are genuine. These are the standards every review on ProWorxx is held to — and the rules we hold ourselves to when displaying them.

Where reviews come from

Reviews are written by customers about a specific professional, ideally tied to a real service request made through ProWorxx. Reviews connected to a documented job carry a Verified Customer indicator. Reviews without that indicator are still from real people, but we could not link them to a job in our system.

Each review shows the reviewer's name, rating, date, the service performed when known, and the professional's public response if they choose to reply.

How moderation works

Every review has a status

Reviews move through pending, published, flagged, rejected or removed states. Only published reviews appear on profiles or count toward ratings.

Flagging and appeal

Professionals and customers can report a review. Our team reviews reports against these standards — we do not remove reviews simply because they are negative.

Ratings reflect published reviews

A profile's star rating and review count are computed from its published reviews — the same ones you can read on the page. The structured data search engines see matches what visitors see.

Responses are public

Professionals may respond publicly. Responses are held to the same civility standards as reviews.

What we never allow

Fake, purchased or incentivized reviews — from anyone, including our own network vendors.
Reviews written by a business about itself or its competitors.
Editing a customer's words, ratings or dates.
Suppressing negative reviews that meet these standards.
Hate speech, threats, doxxing or content unrelated to the service experience.

During development and demonstrations, any sample reviews are clearly labeled as demonstration content and are never presented as genuine customer feedback.

Report a review

To report a review that violates these standards, email support@proworxx.com with a link to the profile. See also How We Verify Professionals and our Trust & Safety overview.